Legal & policies
The agreements and policies that govern your use of MOOKH. Plain-language summaries, always up to date.
- Everyone
Terms of Service
The agreement that governs your access to and use of the MOOKH platform, tickets, and services.
11 min · Updated 20 Feb 2026 - Everyone
Privacy Policy
How MOOKH collects, uses, shares, and protects your personal information across our services.
5 min · Updated 20 Feb 2026 - Everyone
Cookie Policy
What cookies and similar technologies we use, why we use them, and how you can control them.
3 min · Updated 20 Feb 2026 - For buyers
Refund Policy
When tickets can be refunded, how organiser and force-majeure rules apply, and how to request a refund.
4 min · Updated 20 Feb 2026 - For buyers
Payment Plan Terms
How instalment payment plans work — scheduled payments, missed payments, when tickets are issued, and refunds.
4 min · Updated 20 Feb 2026 - Everyone
Fees & Charges
The fees that may apply when buying or selling tickets on MOOKH, and how and when they are charged.
3 min · Updated 20 Feb 2026 - For organisers
Organiser Agreement
The additional terms that apply when you list events and sell tickets as an organiser on MOOKH.
7 min · Updated 20 Feb 2026 - For organisers
Data Processing Addendum
How organisers must handle attendee personal data they receive through MOOKH, and each party’s data-protection roles.
5 min · Updated 20 Feb 2026
Can’t find what you’re looking for?
Our team is happy to help with any questions about our policies, your data, or a refund.